Frequently Asked Questions
When can I move in?
If there is a storage space available that meets your needs, you can move in anytime during our access hours, 6 AM to 10 PM daily.
How much notice needs to be given when I move out?
All rentals are month-to-month. To move out, let us know at least 10 days before the end of the month and make sure your rent is paid through the end of that month. Rent isn't prorated when you move out, so unused days in your last month aren't refunded.
What type of documentation do I need to provide in order to rent a space?
We require a valid government-issued photo ID (for example, a driver's license, state ID or passport). If you're storing a vehicle, boat or trailer, we'll also need its current registration (where required by law) and proof of your own insurance. If it isn't registered in your name, we'll need a notarized letter of authorization from the owner.
Do I need to sign a long-term lease?
No. All rentals are month-to-month, so you can stay as long as you need. You're also welcome to prepay rent for several months at a time.
How do I make a payment?
You can pay online through our website with a credit or debit card, over the phone, or in person at the office. You can also pay by check or money order in person or by mail (please don't mail cash). Online payments must be for the full balance due. You can also sign up for AutoPay to have your rent charged to your credit or debit card automatically each month.
What forms of payments do you accept?
We accept all major credit and debit cards, checks, money orders and cash (cash in person only). If an account is more than 45 days past due, we can only accept cash, a cashier's check, a money order or MoneyGram. After two returned checks, we can no longer accept checks on your account.
How do I know how much storage space I will need?
You can either use our Size Guide on our website or text us at (725) 444-8833 and we'll help you pick the right size.
Does there have to be someone in the office to let me through the security gates?
No. When you rent, you'll get your own gate access code, which lets you in during our access hours: 6 AM to 10 PM every day, including holidays.
Are there any items that I am NOT able to store?
Yes. Under our rental agreement, you can't store food, perishables or animal feed; explosives, fireworks, firearms or ammunition; fuel, oil, propane or other flammable, hazardous or toxic materials; tires or batteries (including lithium batteries); gas-powered equipment (other than an approved vehicle); plants, alcohol, prescription medication or anything illegal; animals; or cash, jewelry, collectibles and other valuable or irreplaceable items. Items that can be damaged by changes in temperature or humidity shouldn't be stored either, and electric or hybrid vehicles need our written approval. Please contact us if you have questions about a specific item.
What temperature and humidity can I expect in a climate-controlled unit?
Our climate-controlled units are air-cooled with evaporative (swamp) coolers in the summer, which typically keep units 10–20°F below the outside temperature. Units are not heated, and humidity is not controlled. Conditions typically range from 45°F to 85°F and 5% to 60% relative humidity. We use reasonable efforts to maintain these conditions but can't guarantee a specific temperature or humidity level. Climate-controlled units are available at all of our locations except Marine & RV.
Do you have hand carts and dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in.
Is a lock included?
Yes. New storage unit rentals come with one free disc lock ($25 value), subject to availability. Parking spaces don't include a lock.
Do I need insurance or a protection plan?
Every storage unit at Green Valley Storage comes with our Tenant Protection Plan at no charge, covering your stored belongings up to $2,500. You're enrolled automatically when you rent. Just sign the coverage agreement within 30 days to keep it active. You're welcome to carry your own insurance too, and if you'd rather not have the plan, just let us know and we'll remove it. Parking spaces aren't eligible, and vehicles, boats and trailers aren't covered even in an enclosed unit, so if you're storing one, we'll ask for proof of your own insurance.
Will my rate go up?
Not for your first 6 months. Our 6-Month Rate Lock Guarantee means the rate you rent at is protected from increases for your first half-year, as long as your account stays current. After that, we'll give you at least 30 days' written notice before any rent change.
Can I reach someone when the office is closed?
Yes. Our offices are open Tuesday–Friday 8:30 AM–5 PM and Saturday 8 AM–4 PM. On Mondays the office is closed, but a manager still answers each facility's phone from 8:30 AM to 5 PM. You can also text us at (725) 444-8833 anytime and we'll reply as soon as we can.
Where are your storage facilities located?
We have five ground-level self-storage facilities in Henderson and Las Vegas, NV: Lake Mead Parkway at 799 E Lake Mead Pkwy, Henderson, NV 89015; Marine & RV at 19 Commerce Center Dr, Henderson, NV 89014; Windmill at 2525 Windmill Pkwy, Henderson, NV 89074; Black Mountain at 140 N Gibson Rd, Henderson, NV 89014; and Blue Diamond at 8945 Kens Ct, Las Vegas, NV 89139. Marine & RV specializes in boat, RV, car and trailer storage, and the other four offer storage units for household and business items.
Do you offer RV, boat and vehicle storage?
Yes. Lake Mead Parkway and Marine & RV both have parking spaces (Marine & RV offers covered and uncovered) plus large enclosed drive-up units for boats, RVs, cars and trailers. Our Windmill, Black Mountain (N Gibson Rd) and Blue Diamond facilities have large enclosed drive-up units that fit RVs, cars and boats. Vehicles must be registered where required by law, and we'll ask for proof of your own insurance.
